Frequently asked questions

• Come to your appointment dressed in your daily attire, preferably stretchy material that doesn’t restrict your movement. We have shorts on the premises that can be provided if required. 
• Bring your doctor’s referral if you were given one.
• Bring any reports that can help with diagnosis, such as your X-ray scan, MRI reports or medical reports if any. 

The initial consultation is 45 minutes. This allows adequate time for assessment, diagnosis and treatment. 

Subsequent consultations last for 30 mins. If you have more than one problem or injury, it is recommended to request for an extended consultation to allow adequate time to work through each problem. When making an appointment, please inform the office staff if you have more than one injury so they schedule an extended consultation.

You do not require a doctor’s referral to see a physiotherapist in Singapore. However, you may need one for making an insurance claim.

Our physiotherapists will perform an assessment, give you a diagnosis and suggest appropriate treatment goals and options. They will refer you to a doctor or orthopaedic specialist if further investigation or a second opinion is needed.

Your insurance plan may require a doctor’s referral for physiotherapy in order for you to be reimbursed for your physiotherapy sessions. It is best to check with your company or insurer regarding your insurance plan and its conditions.

We are all allied health professionals that treat musculoskeletal conditions. The techniques we use can be similar, yet have their differences as well.

Physiotherapy will use mobilisations, manipulation techniques, soft tissue techniques, and exercise therapy to treat sports injuries and spinal pain. Physiotherapy will also focus on patient awareness and education so that the patient understands the cause behind the injury and can work on future injury prevention and improving sporting performance.

• Come to your appointment dressed in your daily attire, preferably stretchy material that doesn’t restrict your movement. We have shorts on the premises that can be provided if required. 
• Bring your doctor’s referral if you were given one.
• Bring any reports that can help with diagnosis, such as your X-ray scan, MRI reports or medical reports if any. 

The initial consultation is 45 minutes. This allows adequate time for assessment, diagnosis and treatment. 

Subsequent consultations last for 30 mins. If you have more than one problem or injury, it is recommended to request for an extended consultation to allow adequate time to work through each problem. When making an appointment, please inform the office staff if you have more than one injury so they schedule an extended consultation.

You are required to pay on the day of appointment. You can pay cash, cheque or credit card. A receipt will be given to you on the day, which will also have diagnosis stated on the receipt and is acceptable for insurance purposes.

This depends on your insurance plan and what it covers. It is best to check with your company or insurer to find out if physiotherapy is covered in your insurance plan, and whether you need a GP referral letter for the claim process.

We have direct billing with certain insurance companies, including Great Eastern, Doctor Anywhere, CIGNA and AETNA.

Please check the details of your insurance policy with your provider and our reception prior to your appointment. If you require us to fill out an insurance claim form, do bring it along so we may assist you.

We currently accept certain policies under Great Eastern, Doctor Anywhere, AXA, CIGNA, and AETNA insurance.